Our Story, Our Terms
Terms & Policies
Breezy Trees Botanicals (BTB) located in Port St. Lucie Florida, is an innovative Natural Botanical Store widely recognized for our exceptional variety of natural botanicals and our original custom blends of the finest "Specialtea" varieties. The following terms and policies outline the terms of sale, and conditions of use as well as our Processing and Shipping Policies.
Please note that all orders are processed in our clean room facility within 3 business days from the time we receive your order. All orders are processed Monday through Friday with the exception of holidays. Due to the time needed to process orders, orders placed Friday through Sunday may not be fulfilled or ready for shipment until the following business day. Please also note that all orders are custom filled and processed as they are received. This includes all Specialty Blend type Tea products as all blends are custom blended per order. This allows us to ensure we provide only the finest and freshest ingredients to our customers.
If we are experiencing a high volume of orders, such as due to a current sale, shipments may be delayed by a few days in order for us to fulfill the processing requirements of your order. Please also expect additional time for your order to arrive as additional days will be necessary while your order is in-transit and out for delivery. If there will be a significant delay in the processing or expected arrival of your order, we will contact you via email or telephone. During high volume or inclement weather, shipping may be delayed beyond our control. We will do our best to notify you in the event your shipment has become affected by any such circumstances.
Shipping charges for all orders are calculated based on the total estimated weight of your order and will be displayed upon checkout. All orders are processed, shipped and delivered Monday through Friday with the exception of holidays. We do not guarantee expedited shipping options, however, on rare occasion for special circumstances we may provide expedited shipping to addresses within the continental United States that allow for expedited shipping in certain regions.
Order Confirmation & Tracking Info
Upon submitting your order you will automatically receive an email confirmation that will include your order number. Shortly thereafter (within 24 hours) you will also receive a separate, second email that will include a tracking number that can be later used to track your order (once it has been fully processed). Tracking info after it has been received by the U.S. Postal Service for shipment. Unfortunately, receipt of this tracking number does NOT mean your order has been processed or that it is ready to be shipped. Therefore please allow a minimum of two business days before tracking information will become available as we require a minimum of two business days to process all orders.
Customs, Duties and Taxes
Breezy Trees Botanicals is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Breezy Trees Botanicals is not liable for any products damaged or lost during shipping. If you received your order damaged, please immediately contact the shipping carrier (U.S.P.S) to file a claim. We recommend that you save all packaging materials and damaged goods as it may be needed in order to file a claim. Please reference the terms of USPS for additional information:
REMEMBER: We are NOT responsible for the shipping process and care of USPS once the package is in THEIR hands however we will do everything possible to assist you.
If at any point you are not satisfied with your Tea products, we offer a replacement of equal or lesser value within 30 days. Please be sure to return your unopened sealed product bag and return addressed to Breezy Trees Botanicals. Please call 1-833-273-3998 to coordinate replacement and returns.
Terms of Service
Breezy Trees Botanicals (BTB) provide their services to you subject to the following conditions. If you visit or shop within this website, you fully accept and agree to the following conditions. Please read them carefully.
RISK OF LOSS: All items purchased from BTB are made pursuant to a shipment contract. This basically means that the risk of loss and title for such items pass to you upon our delivery to the U.S.P.S. shipping courier. We are not able to determine or predict how the shipping employees conduct shipments. Whether it be how they HANDLE the package(s) or the speed in which they deliver.
PRODUCT DESCRIPTIONS: BTB attempts to be as accurate as possible. However, BTB does not warrant that product description or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by BTB itself is not as described, your sole remedy is to return it in an unused, opened, unsealed condition. SHIPPING. We ship within 72 hours of your processed order, excluding weekends and holidays. We ship via USPS Priority.
This privacy notice discloses the privacy practices for (Breezy Trees Botanicals). This privacy notice applies solely to information collected by this website. It will notify you of the following:
What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
What choices are available to you regarding the use of your data.
The security procedures in place to protect the misuse of your information.
How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact information from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or 1-833-273-3998 on our website:
See what data we have about you, if any.
Change/correct any data we have about you.
Have us delete any data we have about you.
Express any concern you have about our use of your data.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
1-833-273-3998 or via email at firstname.lastname@example.org.